Facebook Needs Manager, User Operations for Hyderabad office
Facebook is looking for an experienced manager who will be responsible for overseeing large, high-performing teams with multiple areas of focus. The User Operations team is responsible for growing and maintaining the worlds trust and engagement in Facebook by acting as the voice of the user within the company.
The User Operations team prevents the occurrence of abuse on the site, develops insights around trends related to user behavior and site usage, reduces negative experiences and inauthentic connections on the site, acutely focuses on operationalization, shares knowledge about users with cross-functional teams ranging from Product and engineering to PR to Policy, and develops strategies to improve user experience. A successful User Operations Manager will be able to devise and implement systems and procedures to meet department goals. This individual will assume general management responsibilities while serving as a cross functional liaison; working with product, engineering, sales, business development, marketing and finance to drive Facebook’s most important strategic priorities. In this fast-paced environment, the Manager will wear many hats, providing guidance and direction in multiple functional areas. This position is located in our Hyderabad, India office.
Responsibilities
- Manage large functions, projects, or teams with multiple areas of focus
- Establish team goals and work with direct reports on strategies for executing, measuring progress, and communicating results
- Supervise and mentor Team Leads and Associate Managers as they grow into people management roles
- Identify inefficient workflows and implement solutions
- Leverage areas of expertise to improve the effectiveness of user support and the quality of the website
- Utilize deep product and industry knowledge while serving as a strong cross functional leader
- Leverage areas of expertise to improve the effectiveness of our support and the quality of the website
- Execute projects involving quantitative analysis, research and strategy development
- Uncover trends to gain user insights on new products
- Provide mentorship, guidance and career development to members of the team
- Work across leaders from different offices and take global leadership on projects as required
Requirements
- 8+ years of experience including at least four years of people management
- Consulting/Strategy/Project Management experience in a Multinational company managing an end to end process
- Excellent written and verbal communication skills
- Ability to multitask and work in an unstructured environment
- Extremely reliable, consistent, and hard-working
- Ability to think strategically
- Passion for ensuring a good user experience
- Strong critical thinking, analytical bent of mind and exceptional problem solving skills - analysis, design, evaluation, explanation, lateral thinking
- Passion for ensuring world class user experience
- Experience in project management, leading projects from inception to completion
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